IT governance management strategy information security


IT Governance

IT Management

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IT Management


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Megaprime deliver service oriented, standards-based IT management architectures and systems that reflect recommended best practises and integrate with the IT governance framework.

Our IT management architectures and systems integrate the following service management functions:

◊     IT service planning management
◊     IT service development management
◊     IT service delivery management
◊     IT service assurance management
◊     IT relationship management
◊     IT function administration management

We map each of the 34 COBIT 4.0 processes into the six ICT service management functions on a one-to-one basis to ensure all IT roles, accountabilities and relationships are clearly defined, understood and allocated and all IT processes are managed effectively and efficiently.

Our approach to IT service design and implementation ensures that each IT service:

◊     Is fully defined and owned
◊     Supports business strategy
◊     Has one or more customers
◊     Has agreed quality criteria with each customer
◊     Has a system for managing performance and improvement
◊     Is a member of a service portfolio
◊     Is integrated with the IT Governance and management framework

We manage service quality using:

◊     Key Goal Indicators (KGIs)
◊     Key Performance Indicators (KPIs)
◊     Critical Success Factors (CSFs)
◊     Capability Maturity Models (CMMs)
◊     Balanced Scorecards

Megaprime can help your organization to gain its IT management objectives and improve the value proposition of your IT function. Ask us how.

Best practise references

IT Governance Institute. COBIT 4.0 ISBN 1-933284-37-4, 2005.

Microsoft Operations Framework (MOF)

The Open Group. The Open Group Architecture Framework (TOGAF) version 8.1, 2003

IT governance management strategy information security

Phone:  + 61 (0) 8 9447 8427
Fax:     + 61 (0) 8 9243 0369

15 Beach Road 
Marmion WA 6020


Date that the page was last edited: March 23, 2006